I’m sure we can all agree that online shopping platforms have been a savior this pandemic. You could get almost anything delivered, from canned goods to readymade food in less than a day. But on the rare occasion, you may receive incorrect orders, faulty goods etc. Now when this happens, you want to get your order exchanged as soon as possible. Daraz.lk has ensured that the process to return your order is easy to navigate and as quick as possible. Here are 5 Simple Steps To Follow to Return Your Products on Daraz.lk
Steps To Return Your Products On Daraz.lk
STEP 01 – Sign in to your Daraz Account, select My Orders.
STEP 02 – Click ‘View all’ link under ‘My Orders’.
STEP 03 – Select the item you wish to return. Click ‘Return’ button.
STEP 04 – Select the reason for return on ‘Return Request’ form and clearly describe the issue in the comments box.
STEP 05 – Select the preferred shipment method (Pick Up / Drop Off) and click ‘Edit Refund Method’ to select the available refund options.
Note : Read the return & refund policy and if you agree, click ‘Submit’ to generate the ‘Return Label’. Print and secure the ‘Return Label’ on the return package. Alternatively, you can write the Return Tracking and Return Order Numbers on a paper and paste it on the return package.
Based on the shipment method selected, head to your nearest drop-off point or wait for collection by our pick-up service.
To Find Your Nearest Daraz Drop-Off Locations – Click Here
Conditions for Returns
- The product has to kept unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit.
- The product must include the original tags, user manual, warranty cards, freebies and accessories
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box
RETURN & REFUNDS POLICY
With regard to returning your products, do keep in mind to read the following policies to help assist you in the process whilst you Return Your Products.
- If product is damaged, defective, incorrect or incomplete at the time of delivery. Please file a return request on the app or website. within the first 14 days for Dmall items and 7 days for non-Dmall items of the delivery date
- For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s bags, Women’s bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women’s intimate apparel, men’s innerwear, swimwear, eyewear, jewellery, watches, duffel bags, shoe-care.
- For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller is available on the invoice. For brand warranty, please refer to the Brand Contact List. For more information on warranty claims please view our Warranty Policy.
To Read About The Returns Policy Per Category – Click Here
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:
Please note that this policy does not apply to Daraz Global products.
|Payment Method||Refund Option||Refund Time|
|All||Refund Voucher||1-2 working days|
|Debit or Credit Card||Debit or Credit Card Payment Reversal||5-7 working days|
|Cash on Delivery (COD)||Bank Deposit||4-5 working days|
|Daraz Voucher||Refund Voucher||1-2 working days|
Important Note: The Voucher discount code only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.
Thank you for shopping with Daraz.lk. To stay updated on the Latest Deals and Sales, download the Daraz app, and turn your notifications on. We’re always coming up with ways to make your shopping experience better. Happy Shopping!